He has been active in many regional and national associations, including board and committee memberships in EDUCAUSE, the Association for Computing Machinery (ACM) and the Corporation for Research and Educational Networking (CREN). He is a frequent presenter at conferences and professional meetings and he offers motivational seminars on a variety of topics, including management, leadership, and customer service issues.

Mike Corn joined CITES as the Director of Security Services and Information Privacy in December 2003. Mike originally came to Urbana for graduate school and has worked and taught in both the School of Music and the Department of Astronomy. During the mid to late 90's he worked as a developer, database designer, and policy wonk with University Administration. He lives in Urbana with his dogs, Shiva and Newt.

Panit Lisy joined Communications Technologies as the manager of the ENTS group (Emerging Network Technologies and Services). Some of the projects her group is involved with include Iris, the "Database of Everything," and the next generation DNS.

Panit received her BS in computer science from Iowa State University, followed by a MS in computer science from Boston University. Before coming to the University, she worked for Honeywell, Lucky Stores, Inc., and Growmark, Inc. In 1983, Panit joined University Housing as computer specialist and network administrator, where she selected and installed an automated Menu Management System and an Inventory Management System (versions of them are still running today). In 1990, she joined AITS as Assistant Director for Technical Support Services, and in 1998 beccame the Director of the Open Systems Group.

Outside of work, Panit has two daughters who have flown the nest to California and Arizona, providing Panit and her husband, Jim, a good excuse to indulge in their love for travel. She is an outstanding cook with a flair for fusing Eastern and Western flavors, and is a deft hand with Ikebana, the disciplined Japanese art of flower arranging.

Mike Smeltzer has been Director of Network Communications for CITES, since March of 2005. In that role he has focused on coordinating campus input and collaboration on the Campus Network Upgrade project, and also worked with campus units on projects that are “outside the box.” If you need help making “the box” a little bigger, Mike is your guy.

He came to CITES from McLeodUSA, where he was the local Operations Manager. In that capacity, he worked with the campus on a variety of voice and data projects. In addition to working in the communications industry, Mike has been a faculty member in both the UIUC College of Communications and University High School, and was publisher and general manager of the Illini Media Company.

Erik Coleman has been with CITES since 2000, serving as technical lead for Windows Systems with the Systems Management Group (part of CITES Systems and Technology Services) supporting many core production systems based on Microsoft Windows Server platforms, in particular, the UIUC Active Directory. Erik also spent time as a UNIX system administrator with the former Production Systems Group (PSG). He graduated in 1990 from UIUC with a bachelor of science degree in computer engineering and has many years of experience in system management and support in a wide variety of operating systems. When away from work, Erik spends most of his free time with his wife and three children.

Melissa Woo has been with CITES since January 2000 and currently manages the CITES Systems Management Group (SMG). SMG's responsibilities include production UNIX system administration, production Windows system administration including Active Directory service management, contract UNIX system administration, and most recently, management of the CITES data storage and backup infrastructure. Melissa's colleagues at CITES find it frightening that she was responsible for most of the campus' plutonium inventory in her previous job.

Stephen Hess is Assistant Director for the Office for Information Management (OIM) in the College of Business (COB). A U of I grad with a BS in general engineering, Steve began work at OIM as a student in 1990. After graduating, he worked briefly for Wordlink and eventually returned to COB as the network administrator. He now manages the IT group.

Zvi Ritz is an associate professor of Business Administration as well as the director of the Office for Information Management (OIM) in the College of Business at the University of Illinois Urbana-Champaign. He received a BS in mathematics and MS in computer science from the Technion, Israel Institute of Technology, and a PhD in managerial economics and decision sciences from the Kellogg School of Management, Northwestern University. As the director of OIM he has been extensively involved in initiating, implementing and promoting the use of information technologies as pedagogical tools in the teaching and learning process.

Arshad Saiyed is a Network Analyst with OIM, at the College of Business. Holding a bachelor's in engineering as well as an MBA degree, Arshad has been responsible for classroom technologies and video conferencing for the College of Business since 2001.

Mike Smeltzer has been Director of Network Communications for CITES, since March of 2005. In that role, he has focused on coordinating campus input and collaboration on the Campus Network Upgrade project, and also worked with campus units on projects that are “outside the box.” If you need help making “the box” a little bigger, Mike is your guy.

He came to CITES from McLeodUSA, where he was the local Operations Manager. In that capacity, he worked with the campus on a variety of voice and data projects. In addition to working in the communications industry, Mike has been a faculty member in both the UIUC College of Communications and University High School, and was publisher and general manager of the Illini Media Company.

Joseph Grohens is the director of instructional technologies in the department of English, and teaches courses in technical communications.

Doug Mills worked for more than ten years in the field of Computer-Assisted Language Learning before joining CITES EdTech at UIUC where he supports the use of WebCT Vista (Illinois Compass) through consulting, training and troubleshooting. Special interests include developing interactive multimedia and SCORM objects to enhance online instruction.

Randy Cetin joined CITES in 1986 as research programmer in the “Graphics Group,” and has since held numerous positions in the organization. An alumnus of the University of Illinois, Randy is the Director of CITES Systems and Technology Services.

The division encompasses a wide range of service responsibilities that include the CITES computer labs, cost-recovery services for Unix workstations, CITES' two data centers and Operations Center, management of numerous production servers and services, and the development of integration tools and infrastructure services.

Rich Williams is Director of CITES Departmental Services. For over 30 years, he has been involved in information technology and services at the University of Illinois at Urbana-Champaign. His experience runs the gamut from data analyst in the age of mainframes to management of one of the top self-supporting academic IT units focused on distributed services to colleges and departments.

Nathan Carpenter is a user services specialist at the CITES Help Desk. He started his CITES career the day after he graduated from the University of Illinois in May 2003. In three years, Nathan has had numerous duties including data reporting expert, orientation and outreach specialist, liaison to CITES Educational Technologies, quality control program manager, Help Desk game committee member, and most importantly, supervisor and mentor for the Help Desk student consultants.

Mike Corn joined CITES as the Director of Security Services and Information Privacy in December 2003. Mike originally came to Urbana for graduate school and has worked and taught in both the School of Music and the Department of Astronomy. During the mid to late 90's he worked as a developer, database designer, and policy wonk with University Administration. He lives in Urbana with his dogs, Shiva and Newt.

Lynnell Lacy began working at CITES 17 years ago. Having worn many hats of the User Services genre, Lynnell is now focused on the CITES Special Events Management Program. She continues to manage CCSP and its semi-annual conferences along with other technology-related events.

Lynnell is a graduate of Eastern Illinois University, where she is currently pursuing a master's degree. A founding member of the Technology Training Group for the Committee on Institutional Cooperation (CIC), she is also active in the Association for Computing Machinery (ACM) Special Interest Group on University and College Computing Services (SIGUCCS) and recently agreed to chair the 2007 SIGUCCS Fall Conference in Orlando, Florida – a conference you won’t want to miss – be sure to mark your calendar for October 7-10, 2007 and plan to attend!

Kathy Lyons joined the CITES Help Desk, as a User Support Specialist, after completing her economics degree at the University of Illinois at Urbana-Champaign. Kathy's efforts have been focused on Macintosh support, training, and campus orientations. In May 2004 she became the Assistant Manager of the Help Desk and focused on account management. In December 2005 she was promoted to Manager of the CITES Help Desk.

Ginna Moore is a graduate of Eastern Illinois University. She spent fourteen years as a computer specialist at U.S. Army Construction Engineering Research Lab in Champaign. After four years as an Education Specialist at Carle Clinic Education and Development, she joined CITES Departmental Services in April of 2000 in Training Services as the registrar and lead trainer for FAST3 courses. She was named Manager of Training Services in August, 2005.

Philip Nyman joined CITES Departmental Services in 1997 as a consultant for LAS and the Alumni Association. Interests in technical training and service/project management developed during later work while supporting the CITES Training Center and managing the CCSO Resource Center, and have led to the current position of CITES Departmental Services Technical Trainer and Project Manager. His recent training offers include MS Project 2003 Pro and MS Official Curriculum SQL Server 2000 Administration and Programming. Phil has also designed and presented custom courses for CITES NetFiles, Express Email, and PC Security.

A strong believer in professional development, Phil is a Microsoft Certified Trainer and holds numerous certifications from Microsoft and CompTIA, as well as the UIUC Professional Supervisor and Project Pro certifications. Phil also holds a master's degree in physics, enjoys puzzles, and a good game of pool.

Andrea Van Proyen is the Manager of Strategic Communications for CITES. The mission of the CITES Strategic Communications Group is to encourage two-way communication between various constituencies and CITES. The group is responsible for 1) developing publications, displays, and web materials that educate faculty, staff, and students about CITES services; 2) gathering input on client satisfaction with those services; and 3) coordinating CITES advisory board and campus IT group support. Current projects for the group include new student orientation, participation in CITES strategic and business continuity planning, management of the web site for the Office of the CIO, media relations, and network upgrade communications. Andrea has a bachelor of science in journalism and a master of science in family and consumer economics, both from UIUC.

Glen Embertson has been at the University of Illinois since 1995, and with CITES since 1998. His responsibilities include CITES disaster recovery and business continuity planning, as well as managing CITES interactions with the University and State audit processes and their associated compliance initiatives. Glen is a Certified Information Systems Security Professional (CISSP), and holds the IAM certification from the NSA and DHS. Glen holds degrees in mathematics from Northern Illinois University (BS) and UIUC (MS), and a master of science in information assurance from Norwich University.

Craig Jackson has served as the director of ATLAS (an instructional and information technology center) in the College of Liberal Arts & Sciences since 2003. Previously, he was a consultant for CITES Departmental Services after leaving Student Affairs where he worked as an Assistant Dean for eight years. He is a graduate of the University of Pittsburgh, and holds a master's degree in higher education administration from Southern Illinois University at Carbondale.

Ryan Thomas has served the College of Education since 1995. Originally, he was assigned to the college as a CITES Departmental Services consultant to perform database development and network administration. Now, as Associate Director of IT of the Office of Educational Technology, Ryan leads a team of IT professionals who provide a wide range of IT services to the college.

Involved in various IT-related campus-wide committees over the years, both Ryan and members of his team contribute significant efforts to improve campus IT services and their articulation with colleges and departments.

Melissa Woo has been with CITES since January 2000 and currently manages the CITES Systems Management Group (SMG). SMG's responsibilities include production UNIX system administration, production Windows system administration including Active Directory service management, contract UNIX system administration, and most recently, management of the CITES data storage and backup infrastructure. Melissa's colleagues at CITES find it frightening that she was responsible for most of the campus' plutonium inventory in her previous job.

Stan Yagi joined the University of Illinois at Urbana-Champaign in August 2001, as Director of the Computing and Communications Services Office and Assistant Chief Information Officer. The 2002 reorganization resulted in a new organization name (CITES), and a new title for Stan: Assistant CIO for Information Technologies. Stan heads four divisions within CITES: Communications Technologies, directed by Beth Scheid; Customer Support and Information Services, directed by Mona Heath; Departmental Services, directed by Rich Williams; and Systems and Technology Services, directed by Randy Cetin. Mike Smeltzer, Director of Network Communications, also reports to Stan.

Current activities include overall responsibility for the Campus Network Upgrade Project, leading the implementation team for the Intercampus Communications Network (ICCN), chair of the University Help Desk Steering Team which reports to UTMT, and the Campus representative to the C-U Cable Commission. Stan also chairs the Management Operations Group (MOG).

Prior to accepting his current position, Stan served as the Director of Information Technology Services at Queen's University, Kingston Ontario, Canada. Stan brought to the U of I an outstanding reputation as a leader and a partner to academic departments, the library, and other groups in support of teaching and research needs. He has a long and distinguished career in Information Technology and is active internationally in the computing and communications arenas.